STP CORE: Redefining Exception Management in Middle- and Back-Office Operations

In middle- and back-office operations, accuracy and efficiency aren’t optional, they’re the foundation of client trust and business scalability. Every day, teams are responsible for processing enormous volumes of data across pricing, security master records, reconciliations, and other critical workflows. And every day, exceptions arise that must be researched, resolved, and documented.

Traditionally, this has been a slow and manual process. At STP, our teams were running controls one client at a time, often repeating the same research across multiple portfolios. If 14 clients all held the same security with a missing price, that investigation was repeated 14 times. Notes lived in spreadsheets, audit trails were fragmented, and the work was repetitive enough to cause high turnover. Worse yet, building a new control required developer involvement, creating delays that left gaps in coverage.

We knew there had to be a better way. That’s why we created STP CORE, an operations workflow solution designed in-house to transform how exception management is handled. CORE consolidates exceptions across all clients, captures them in a centralized SQL database, and presents them through our Blueprint platform. Instead of investigating the same issue over and over again, teams can run a control once across the entire book of business, resolve it globally, and maintain a permanent, auditable history of actions.

What makes CORE different from other exception management tools is its low-code design. Our operations professionals (the people who understand workflows best) can create and deploy new controls themselves, without waiting on developers or technology backlogs. That agility means we can respond to new risks or client-specific requirements immediately, while our developers focus on long-term strategic projects.

CORE also brings intelligence to exception handling. Predictive logic recognizes recurring issues and suggests automated resolution notes, cutting down the amount of manual intervention required. For example, our price tolerance control experienced a 90%+ reduction in manual research once it was migrated into CORE. By embedding intelligence at the control level, CORE turns exception management into a proactive process that scales.

The impact has been substantial. Pricing exceptions that once required six or seven full-time staff are now handled effectively by two or three. Every Eagle-based client in our global operations is supported by CORE, ensuring consistency, accuracy, and operational transparency. For clients, the benefits are clear: faster resolutions, fewer errors, and controls that adapt to their unique workflows instead of forcing them into a rigid template.

And this is just the beginning. Our roadmap for CORE includes workflow sequencing so that controls can trigger each other for true end-to-end automation, real-time dashboards for clients, and expanded integration into additional systems like Cogency. Longer term, advanced predictive analytics will help us identify potential issues before they even surface, taking exception management to the next level.

At STP, CORE embodies how we think about innovation in middle- and back-office operations: building practical, scalable solutions that make our teams more effective, our clients more confident, and our services more differentiated. While others may rely on out-of-the-box systems, CORE gives us the flexibility and speed to tailor controls directly to client needs.

STP CORE isn’t just a new workflow tool. It’s a new approach to middle- and back-office operations, faster, smarter, and built for the future.